(The black and white of our service)

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Terms of Service/Warranty

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Leak Detections are typically a single visit to inspect the system and find the leak. If we have completed a leak detection and found the issue, the pool is still going to lose water from standard evaporation (up to 1/4" per day). 

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***CALL BACKS***- before we return to a job that has already been tested in the event of a continued leak, the following should be provided by the customer: 

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REQUIREMENT: 24 hour water loss measurements with picture documentation that includes a measurement device. it is first recommended to perform this test with the entire system/pump shut down and another interval with the pump on and progressively use water features and heaters from there to see how these affect the water loss. The difference between 1/2" and 1/4" of an inch doesn't seem like much but is a big difference between a leak and normal evaporation. It is also imperative to use a measurement device in the pictures because light refraction in water makes eyeballing measurements even more difficult.  It is simple to perform a 24 hour pump off measurement without the bucket set up and if the loss is under 1/4", the pool does not have a leak and is experiencing normal evaporation. All pools experience evaporation and it is imperative to take an accurate measurement to differentiate between a leak and standard evaporation. 

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REQUIREMENT: ALL recommended repairs after the leak detection are performed. If the homeowner did not perform the recommended repair after our leak detection, that is likely the cause of the leak. It is not in the terms of our service to return to jobs where the homeowner has not performed the recommended repairs. Aquadoctor is a LEAK DETECTION specialist and company NOT a pool repair company: this is what saves our customers the most money and has been our business model for years. However, there are many cases where an epoxy patch will fully solve the leak issue but other times where it is just a temporary solution. There are MANY more pool repair companies than leak companies. Anytime a homeowner spends a significant amount of money on a property repair, it is always wise to shop for the best quality and price from multiple available contractors and not assume a repair will follow a leak detection. This is the key difference between our service and the one stop shop leak companies with in-house repair crews. If a skimmer leak can be solved with epoxy, we will not require a skimmer be replaced for $1000+ while companies who perform skimmer replacements will likely advise this is the only option. It is up to the discernment of the pool owner whether this larger repair is required and when. We provide the analysis and diagnostics to help make a better informed decision following a thorough leak detection of the entire system. When a larger repair is recommend, we will provided several experienced local CPCs (of which there are TONS in the Venice and Sarasota area) to perform the repair(s). Aquadoctor assumes no liability for homeowner or handyman (non pool repair CPC licensed) work. We have had plenty of homeowners perform plumbing repairs and other work with great success. Pool repairs are relatively simple when you know exactly what the cause of the issue is and where it is located. We just aren't liable if a customer or unlicensed pool repair contractor chooses to perform work they aren't licensed to do. 

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Aquadoctor Leak Detection (Aquadoctor, Inc) provides pool leak detection services (as well as other services listed on the "Other Services" tab and more). This includes non-destructive testing all areas of your swimming pool to determine the source of the water loss issues. Our flat rate leak detection service fee starts at $325 for a basic pool and go up from there depending on if a hot tub is attached, size of the pool, water features and job location. While we provide an estimate over the phone, on rare occasion there will be other factors that will increase the cost of the job but this will always be communicated before work is performed. Records in terms of pictures and videos from jobs are kept for one year generally. Receipts and reports are provided when the service is provided. 

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Leak detection is sometimes not an exact science when leaks under the slab or deck occur. We use the best technology available to pinpoint plumbing leaks as accurately as possible during pressure testing and with the XLT listening device. Sometimes the acoustics under the slab make it difficult to pinpoint exactly where the leak is. We try to get our accuracy to 100% but this is not always the case in the real world but if we locate a slab leak and it is in the wrong location, we will do everything possible to retest and locate it. Leak detection service does not guarantee an exact location for a slab leak, usually it becomes very obvious where the leak is once the pavers or slab are removed. We also use a hydrophone and some other trade secret methods to be as accurate as possible

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Aquadoctor Leak Detection is able to provide a whole system diagnostic for pool inspections for used pool repair/renovation/ real estate purchase estimate purposes in the form of a more detailed version of our standard leak detection service with equipment function testing. These inspections are far more in depth than the home/pool inspections performed on most real estate transactions since we dive and inspect the entire inside of the pool and plumbing. The benefit of this service is we will be able to document all previously performed repairs on the pool and examine parts of the pool which no pool inspector could have the ability to observe unless they dive the pool and perform a leak detection.  If you are purchasing a house with a pool in Florida, having a thorough leak detection will provide not only the peace of mind the pool isn't leaking but will also uncover previous repairs and potential future repairs which the pool may need. Other pool inspections have a different scope than a leak detection inspection and our service is much more thorough than a standard pool inspection. These inspections do not provide a warranty of the existing equipment, only the manufacturer and/or installer can provide this type of warranty/guarantee of service. Most new pool equipment has a service life and warranty period of 3 years. 

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Aquadoctor has contacts with many contractors in the local area for repairs that cannot be remedied with the included repair services provided in our Leak Detection Service. Issues such as structural cracks cannot be fixed with epoxy at all. Most of the time, a leak detection does not have to be followed up with an expensive pool repair but if it does, Aquadoctor will advise the best course of action to both solve the leak and save our customers money and stress. 

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***EPOXY WARRANTY*** we offer a 30 day warranty on epoxy patch work. Depending on location, an epoxy patch could last 10 years but in some places it will only last a few weeks or so. It is our personal philosophy to attempt to fix all areas when possible but since epoxy is not always a permanent solution, we provide a 30 day warranty for this work in applicable areas. Certain areas will not accept epoxy patches under warranty- these areas include the interior of the skimmer, inside light niches, and other areas where a more robust repair or replacement is the only solution. If the leak is detected in one of these areas, we will do our best patch all areas leaks are found but in certain areas a patch will not always be the right solution to the root cause of the leak issue (for example, structural leaks  in the pool shell or cracked skimmers or light niches). 

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SERVICE CALL COST- if an appointment is made and cancelled less than 24 hours prior to the job, a $100 service fee will be charged if you want to reschedule (up to the discretion of scheduler). if this is our only dealing with a customer and the job is cancelled on short notice, we will likely not offer further services to the customer. Our service charge to show up and assess the pool or make repair recommendations is the same as the service fee- $100.  This covers the cost of fuel, time, and loss of ability for our technicians to be at other jobs doing leak detection. Our free estimates are performed over phone or email based on information and pictures provided by the customer. We are leak detection specialists, not a pool service company who is planning to routinely make weekly trips to the pool. This should not be confused with our leak detection customers who may receive multiple visits by a technician to best diagnose and measure the leak issues- if necessary, those trips are covered by the initial flat rate paid for the leak detection service. The warranty window of 30 days applies on a case by case basis for leak detection customers. The flat rate is to perform a leak inspection, not continually monitor your pool's water level- this is what a pool service does and diligent pool owner does and also why we require pictures of 24 hour water loss for call backs. That being said, if you are out of town and have leak issues and want us to perform the water loss measurements and pay the service charge to do so, we may be able to accommodate. In short, these are generally our terms but if you're unsure, please just ask. We have to put a lot of specific rules for only a handful of customers and our end goal is the same as yours- to find your pool leak and we want to provide you with good customer service but when we are busy (happens all times of the year), it really helps if customers can work with us providing measurements per our terms of service and call back procedures.  

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***ALL PAYMENTS ARE DUE WHEN SERVICES ARE PROVIDED*** 

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For our out of town customers, we accept the following electronic payment methods: Zelle transfer (preferred), Cashapp, Venmo, PayPal, and Credit Cards. We may require an installment be made if a homeowner is not going to be present to make payment at the time of service. Customer is responsible for any related processing fees which is why zelle, cash and check are the easiest and preferred since there are no fees. 

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Barter may be considered if the customer has an urgent need for a leak detection to be performed and doesn't have any liquid cash available. This can be discussed on an individual basis but we like to leave this option open- large corporations won't offer this but we are happy to. We really do want to help save water and will try to work with you if the cost of a leak detection is a burden during the current economic times or you're just a bartering fan like we are. We really just want to help you out and absolutely empathize with the frustration of having to pay a lot for pool issues and avoiding some of the "money pit" based business models and pool philosophy.