​Terms of Service/Warranty

Aquadoctor Leak Detection is a pool leak detection and pool inspection company. Aquadoctor performs leak detection with dye and pressure testing as well as several other methods and measurement techniques to pinpoint leaks and determine why your pool or hot tub is losing water. Our service is guaranteed that for a pool losing water beyond evaporation (up to 1/4" in 24 hours without heat being added or water features being used), we will find the leak or we will not charge for the service.

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For around 60% of jobs, Aquadoctor can patch or resolve the water loss issue the same day and included in our service cost (basic epoxy patches are included in our upfront pricing, so is sealing light conduits; we only charge more for excessive epoxy and other patch type work). This is a much higher figure than our competition and a fact we are proud of. The reason is simple: we do not financially benefit from recommending repairs. So we will patch your skimmer and solve your leak rather than recommending your replace the skimmer for $2K+. This is just our business model and how we want to be able to help our customers save money and water. Pools are known for being money pits and we do a lot to help deter that stereotype to other large leak detection businesses that aren't ours. We don't normally require a contract or a deposit for our new customers- we like to keep things simple and informal when possible (but for example, we do have to have the terms and conditions section of our website because this is a requirement in business). Typically, our customers have been recommended to us and a formal contract for our leak detection service isn't required because it is so simple: we guarantee we will find your leak (with 60% chance of being able to fix it) or we will not charge for our service. It's rare we can't find the leak and have to walk off but it can and does happen. I think the last time I had this issue was in 2022. 

We recommend for ALL customers to do a 24 hour water loss test with the pump shut off (or automation in "SERVICE" mode) so they know the water loss they are observing is not normal evaporation (which is up to 1/4" in 24 hours). 

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REQUIREMENTS FOR CALL BACKS:

 

​1.) 24 hour water loss measurement (PICTURES WITH MEASUREMENT DEVICE)

Determining your pool's 24 hour water loss is the first step to figuring out if your pool has a leak or is only losing water from normal evaporation (which can vary heavily depending on the weather and a variety of conditions from humidity, temperature, sunlight exposure, and seasonally). It is important to understand that both reflection of surface tile lines and refraction of light can make it difficult to accurately measure fractions of an inch by eyeballing them, so we recommend using both a measuring device and reference point (piece of tape, chalk/grease pen mark in skimmer, etc). ​

*** All pools experience evaporation and taking an accurate measurement is how we can tell the difference between a leak and normal evaporation loss. ​

Aquadoctor Leak Detection's service is for an inspection of the pool and pool plumbing to locate the source of a water loss issue and when possible, resolve it the same day either permanently or with a temporary solution (isolating lines, epoxy patch- sometimes very reliable repair such as around fittings or in grout and sometimes less reliable such as a plastic crack in a light niche or interior of a skimmer or skimmer adapter fitting-we are working with new products that we are going to use and be able to warranty on some of these difficult locations such as a cracked light niche, these will have their own separate warranty terms). If we have completed a leak detection and found the issue, the pool is still going to lose water as expected from standard evaporation (up to 1/4" per day). To minimize evaporation losses, it is recommended to get some type of pool cover but ultimately, it is not possible to prevent evaporation entirely.

 

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2.) ALL RECOMMENDED REPAIRS HAVE BEEN PERFORMED

If a customer is requesting a callback or still experiencing water loss and they have not performed the recommended repairs from Aquadoctor's initial leak detection, they are essentially discovering for themself why the repair was recommended to resolve the water loss, not making a legitimate call back claim. We do not recommend repairs because they will make the pool look better or to generate more revenue; our business model and reputation are focused on doing the opposite- we only recommend necessary repairs and never want to have our customers spend more than is required to solve their issue. We recommend repairs to solve leaks and water loss issues. If a homeowner does not perform a recommended repair(s) and tries to get a call back, we will gladly do a callback but a service charge of $200 will be assessed if all recommended repairs have not been performed- this is simply asking us to do our job over again because the customer has failed to read or trust our report findings and recommendation. We are happy to go over the issue with pictures and videos over the phone but if the customer is requesting Aquadoctor to return to a job where  recommended repairs have not been performed, a service charge will be applied for the visit. We are more than happy to help over the phone for free and explain the issue in detail over text, calls , and pictures as we often do. But in general, it is a service charge to revisit a job where recommended repairs have not been performed- some exceptions do apply and those will be addressed on a case by case basis.   

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REPAIR REQUIREMENTS:

It is up to the discernment of the pool owner whether this larger repair is required and when- we make it very clear in our report to help decide because our final recommendation is very clear. We provide the analysis and diagnostic testing to help make a better informed decision following a thorough leak detection of the entire system. When a larger repair is recommend, we have one business partner who is a licensed CPC Pool Repair company and we have also worked with others in the past who we will recommend getting bids from. 

Aquadoctor assumes no liability for homeowner or handyman (non pool repair CPC licensed) work. We have had plenty of homeowners perform several repairs including plumbing and other work with great success; some of it is very straightforward especially after the issue has been properly diagnosed and pinpointed during the leak detection, it can be a couple hour task for a DIY homeowner. Many pool repairs are relatively simple when you know exactly what the cause of the issue is and where it is located. Aquadoctor is not liable if a customer or unlicensed pool repair contractor chooses to perform work they aren't licensed to do and doesn't perform it competently- this is especially an issue for broken pipe repairs under the slab or plaster patching/plaster repairs that require a very skilled plaster contractor to make these patches as unnoticeable as possible. 

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SERVICE AREA:

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AQUADOCTOR LEAK DETECTION IS PROUDLY BASED IN VENICE, FL.

Our service area is limited to the greater Venice and Sarasota regions, Englewood, Lakewood Ranch, North Port, South Bradenton, North Port Charlotte, Wellen Park, Osprey, Nokomis, Vamo, and more. We do sometimes take jobs outside of the listed area but if our job volume is high, our main focus will be in these areas for scheduling new jobs. The best way to know is to call and provide us with your address so we can let you know the schedule or if we are available in that area. We have received calls from as far away as Orlando which is way outside of our area and we do not currently travel this far to provide any services.  

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Aquadoctor Leak Detection (Aquadoctor, Inc) provides pool leak detection services (as well as other services listed on the "Other Services" tab and more). This includes non-destructive testing all areas of your swimming pool to determine the source of the water loss/leak issues. While we provide an estimate over the phone (and pictures are very helpful to be texted for an accurate estimate), on some occasions there will be other factors that will increase the cost of the job but this will always be communicated before work is performed. The most common reasons for this are if we don't receive pictures and find there are features such as infloor pop up cleaners, additional pumps/skimmers, excessive water features/bowls/waterfalls, additional pluming lines, etc. The best way to avoid additional charges for features is when asking for an estimate, email or text us pictures of your pool and pool plumbing so we have accurate information to use in giving our job estimate.  After a leak detection or inspection, records from the job such as reports, pictures, and videos from jobs are normally kept at least one year and all electronically on our end. Receipts and reports are provided when the service is provided. 

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Leak detection is sometimes not an exact science when leaks under the slab or deck occur and we are relying on acoustic properties to locate the precise location of a plumbing issue during pressure testing. We use the best technology available to pinpoint plumbing leaks as accurately as possible during pressure testing and with the XLT listening device. We try to get our accuracy to 100% but this is not always the case in the real world but if we locate a slab leak and it is in the wrong location, we will do everything possible to retest and locate it. Leak detection service does not guarantee an exact location for leaks under a concrete slab deck- we can get very close and most of the time these will be very obvious. But for the 10% of cases which are difficult or small slab leaks, it may be required to remove the pavers or slab or drill holes to pinpoint the location of a slab plumbing leak. 

We also use a hydrophone and some other trade secret methods to be as accurate as possible locating leaks under decks. when leaks are in the yard and under sod, digging may be required to pinpoint the location of the plumbing issue. We do our best to preserve the top layer of sod and not dig anymore than we have to but there will be sod and landscaping impact from digging to find a leak. This is unavoidable and we make our best effort to minimize digging and the effects to the property caused by digging. We have never had an issue with a customer being upset over us digging in their yard when finding the source of their pool leak but it is important to understand this may be part of the leak detection and leak locating service provided by Aquadoctor Leak Detection. ​​​​​​​

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***ALL PAYMENTS ARE DUE WHEN SERVICES ARE PROVIDED*** 

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For our out of town customers, we accept the following electronic payment methods: Zelle transfer (preferred), Cashapp, Venmo, PayPal,  and Credit Cards. We may require an installment be made if a homeowner is not going to be present to make payment at the time of service or there are extenuating circumstance. The customer is responsible for any related processing fees which is why zelle, cash and check are the easiest and preferred since there are no fees. If a customer wishes to prepay or is asked to pay ahead of time (not a standard practice but may be requested for out of town homeowners), we will accept an electronic prepayment also (no checks in the mail, there are so many other readily available options to instantly send funds). ​